Return & Refund Policy

We are very glad that you have chosen to purchase a Niimbot product. However, if you need a refund or return, please read the following policy carefully.

Cancellation

Customers can request a full refund before the order is processed for shipment after placing an order on niimbotshop.au. Please note that once your order enters the processing stage, we will be unable to issue a refund.

30-Day Return Policy

All Niimbot products are covered by our 30-Day Return Policy. We adopt advanced engineering and premium materials to ensure customer satisfaction. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of receiving your package. To qualify for return, your item must meet all the requirements below:

• Purchased directly from the niimbotshop.au website.
• Complete with all original packaging, manuals and other accessories.
• Returned within 30 days of receipt of the package.
• Kept in original condition with all accessories, packaging and manuals intact, without any signs of use, damage or markings.

Please note the shipping cost responsibilities for returns:

• For returns due to non-quality issues (where customers return items simply because they have changed their mind), the customer shall bear all return shipping costs and tariffs.
• If the return is required due to product quality issues, we will cover the return shipping fees and tariffs.

• For purchases made through an authorized dealer or reseller, please contact that reseller directly, as we cannot access your payment details. If the returned item fails to meet the above requirements, a restocking fee may apply, or you may receive store credit instead of a cash refund.

For all orders: if a printer fault requires the unit to be sent back to Niimbot for analysis, the associated shipping costs will be covered by us and not the customer. If the customer wishes to return goods due to dissatisfaction or other non-quality reasons, the customer shall bear the return logistics costs. However, if the issue is confirmed to be a product quality problem, our technical team will assess the case. If the team confirms the printer does not need to be returned for analysis, the customer may choose either a full refund or a replacement new printer.

To initiate your return, please send an email to info@niimbotshop.au with your order number. Refunds will be processed within 3 business days after we receive and inspect the returned goods.

Please note that double shipping fees may be deducted from your original payment if you reject the shipment.

Return Address

The return address will be provided upon request after you contact our customer service team.

Non-Returnable Items

• Items that cannot be resold after use (e.g., paper or labels).
• Items that cannot be returned in full original condition with all packaging, accessories and trademarks intact.
• Items not purchased from niimbotshop.au.
• Items with quality defects caused by unauthorized repair, misuse, negligence, water damage, modification or improper installation; or items with torn, altered labels, equipment serial numbers or safety tags.
• Items whose information does not match the details on the warranty certificate.
• Products marked on the official website shopping page as non-returnable and non-exchangeable once sold.

Other Return Rules

To receive a full refund, all accompanying gifts must be returned together with the item.

Please inspect your item carefully upon delivery. If the package or item is damaged, you must refuse acceptance and notify the delivery personnel immediately. If defects are found after you confirm receipt, you may need to provide photos and videos of the goods for verification.

In special circumstances verified by the Niimbot team, you may receive a direct refund without returning the item.

If it is determined that the defect is not caused by Niimbot product quality issues, you will be responsible for the courier fees incurred for returning the item.

All returned items must be sent back with all original accessories.

Refund

For all cases where a refund is confirmed after consultation with the customer, we will process the corresponding refund within 3 business days. An email notification will be sent to you once your refund has been issued. If you have not received your refund after 7 business days, please contact us at info@niimbotshop.au.

Personalized products are not eligible for exchange or refund. Refunds will only be issued via your original payment method.

Warranty

The warranty period is 1 year from the date of purchase unless otherwise stated. During the warranty period, if your product malfunctions, replacement may be provided subject to our Terms of Service. To be eligible for the Warranty Program:

• You must be the original purchaser of the new product from Niimbot or one of its authorized dealers.
• The product has been properly maintained and has not been abused, misused, altered, modified or repaired.
• The problem must be reported to us within 10 days of discovery.
• All warranty work must be performed by Niimbot.
• All returned products must be shipped to our address with freight prepaid, accompanied by dated proof of purchase.
• This warranty becomes void if you or any third party attempts to repair, service or alter the product in any way.
• This warranty does not apply to damage resulting from accident, abuse, improper installation, unauthorized repair, tampering, modification, fire, flood, collision or other external causes, including damage caused by user-replaceable parts.

Calculation of Return and Warranty Period

We calculate the return window and warranty period starting from the day your courier parcel is signed for. If you missed your return deadline due to shipment delays or incorrect information displayed on the shipping platform, please contact info@niimbotshop.au for assistance.

After-sales Service Contact

Email: info@niimbotshop.au. Please feel free to contact us.